Overview - VOIP

Nergy Telecom provides an opportunity for businesses and individuals around the world to start their own businesses in telecom industry without taking financial, marketing and other risks. Nergy Telecom's Wholesale Agents don't have to invest heavily in equipment, software and technology, follow lengthy processes to sign up with carriers and make deposits with them. All it takes to start a new business is to make an initial prepayment of 500 USD which will be used for future traffic consumption. Within several business days the agent account will be setup and activated and the Wholesale Agent can start rendering services to his/her customers.

Attention!!! Special offer from Nergy Telecom: make a prepayment of $1500 or more for your future consumption and get 2-port Linksys PAP-2T VoIP gateway for free!

Services that can be provided by wholesale agents:

Please note that all of the services listed below can be accessed by Wholesale Agents' customers using a single pin code.

Nergy Dialer	More	Call Flow Description
With this service customers will be able to place international calls using their PCs connected to internet (dial up or dedicated). Using the dialer agent will pay Nergy Telecom only for completed B_LEG calls. To use this kind of service agent will have to provide the dialer for his customers or to provide a dialer\'s software to customers. Nergy Telecom provides a customizable Nergy Dialer for free to its Partners. How Does Nergy Dialer work? Install the downloaded software of the dialer. log in using the login and password provided by Agent Dial the destination number in the following order: country code - area code or city code – number without any additional prefixes like 00. Basic features of Nergy Dialer: Easy to download and install. Dialer is provided with an individual configuration for each Agent particularly; Customizable interface. If necessary the Agent’s own logo can be placed on the dialer; The colors and skins can also be changed; User’s current balance can be checked right from the dialer; User’s billing report (call logs) for any time period can be checked right from the dialer; NAT support; Login and password registration (additional security measures);
VoIP gateway direct dial	More	Call Flow Description
This service can be provided virtually in any country. Using VoIP gateway agent will completely eliminate the cost of A_LEG cost and will pay Nergy Telecom only for completed B_LEG calls. The agent will need to do the following: Purchase VoIP gateway or use the existing one. Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay) Connect a phone set to the VoIP gateway or obtain phone lines (analog ordigital) from the local telephone company to connect to the VoIP gateway.
Callback with dedicated trigger number	More	Call Flow Description
This service can be provided in any country worldwide. Every account is assigned its own dedicated trigger number. The callback number of the customer should be entered to the platform by the agent manually. How does Callback with dedicated trigger number work? Dial the trigger number issued to you when you signed up. The trigger number is an 11-digit number in France like 33-1-xx-xxx-xxx. You will need to dial the prefix required to place an  international phone call and then dial the trigger number. You may dial the trigger number from any phone, but our network will call you back to the callback number that you provided when you signed up. As soon as our network identifies your call you will get disconnected. The trigger number will not ring. Hang up. Within a few seconds the switch will call you back automatically. Answer the call and enter your destination number. Enter the number you wish to call in the following order: country code +  area code or city code + number. Do not enter any prefixes. (Make sure you are using a  touch-tone phone).
CLI Callback	More	Call Flow Description
This service can be provided in the countries where the local telephone networks do not mask the CLI (Caller Line Identification), that is do not mask the phone number from which the trigger number has been dialed. How does CLI Callback work? Dial the global trigger number. You will need to dial the prefix required to place an international phone call and then dial the trigger number. As soon as our network identifies the phone number from which you are calling the call will be disconnected. Within a few seconds the switch will call you back automatically to the phone number from  which you have dialed the global trigger number. Answer the call and enter your pin code. If the pin code is valid then you will be prompted to enter your destination number.  Enter the number you wish to call in the following order: country code + area code or  city code + number. Do not enter any prefixes. (Make sure you are using a touch-tone phone).
VoIP CLI Callback	More	Call Flow Description
This service can be provided in the countries where the local telephone networks identify the CLI (Caller Line Identification), i.e. the Caller ID can be identified by each local telephone network. Users will trigger a callback by dialling the local landline number instead of the French phone number. A VoIP gateway with FXO ports will transfer the caller's ID (CLI) to Nergy Telecom's platform via the Internet. After the caller's CLI has been identified, the system will call back to the number from which the local trigger number has been dialed. In order to provide this service to customers the Agent will need to: Purchase VoIP Gateway with FXO ports or use own existing one. Obtain phone lines (analogue or digital) from the local telephone company. Connect the phone line to the VoIP Gateway and configure it to reject calls after CLI is received. The VoIP CLI Callback service can be used as an alternative solution if the Agent's local telecom operator blocks French trigger numbers or if, for some reason, Agent's customers are not able to call France to trigger Callback from their phones (basically Nergy Telecom provides French trigger numbers for callback services).
IP/GSM gateway CLI Callback	More	Call Flow Description
In most cases, when the IP/GSM gateway is used for callback application, all the CLIs of customers calling either from landline or mobile phones are identified. Therefore the common problem when domestic telephone companies block CLIs when the calls are made to overseas can be bypassed. The agent will need to do the following: Purchase IP/GSM gateway or use the existing one. (Nergy Telecom can provide 2N IP/GSM gateways, please contact your account manager for more information) Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay) Obtain one or several mobile numbers (SIM cards) from the local mobile provider. These SIM cards will have to be installed into the IP/GSM gateway.
IP/GSM gateway Direct Dial	More	Call Flow Description
This service can be provided virtually in any country. Using IP/GSM gateway agent will completely eliminate the cost of A_LEG cost and will pay Nergy Telecom only for completed B_LEG calls. The agent will need to do the following: Purchase IP/GSM gateway or use the existing one. (Nergy Telecom can provide 2N IP/GSM gateways, please contact your account manager for more information) Obtain internet connection (Dial-Up, Wireless, Cable, DSL, E1 or T1, ISDN or Frame Relay) Obtain one or several mobile (GSM) numbers (SIM cards) from the local mobile provider. These SIM cards will have to be installed into the IP/GSM gateway.
Toll Free or local Number Direct Dial	More	Call Flow Description
This service can be provided in the following countries: Austria, Belgium,Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland,Israel, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Thailand, United Kingdom, and United Statesof America. How does Toll free or Local number Direct Dial work? User Dials Toll free/Local number System prompts to enter PIN code Ifthe PIN code is valid, User is prompted to enter a destination number.Number should be dialed in the following order: country code + areacode + number.

Features

• Wholesale Agents purchase voice traffic from Nergy Telecom at wholesale rates
• 2 Wholesale rate plans are available: Standard and Premium
• No investment required
• Excellent voice quality
• No sign up or monthly fees
• Sell services under own brand
• Possibility to provide the wholesale services to resellers (several complete options for managing resellers)
• Completely customizable business management platform is provided to the Wholesale Agents. With that platform Wholesale Agents can:
  • Set their own rates for their customers.
  • Create different rate plans with different billing increment (rounding to seconds, 30 seconds, 1 minute etc.), connection and disconnection charges, monthly fees and other parameters. Billing can be done in a local currency.
  • Credit and charge amounts to/from accounts
  • Configure postpaid or prepaid billing types for the customers
  • Record own voice greetings and messages
  • See the billing and errors for each account
  • Configure speed dial numbers or services for the customers
  • Generate pin codes for calling cards
• Web-based Agent Account Management (AAM) interface
• Mobile Account Management (MAM) interface accessible through mobile phones (smart phones) connected to the Internet
• Possibility to provide the Customer Account Management (CAM) interface at Agent's web-site. (Agents can choose from several predefined skin designs, add their own logo, company name, customer service phone and e-mail). This feature is subject to recurring monthly fees. Using this CAM interface Agent's customers will be able to:
  • See their balance or current monthly usage
  • See their pin codes and trigger numbers
  • Change the callback numbers and add/remove/edit CLIs to the accounts
  • See and print billing reports and invoices
  • Update personal information (i.e. address, phone, e-mail etc.)
• Voice prompts available in more than 20 languages: English, German, French, Russian, Italian, Spanish, Arabic, Dutch, Swedish, Danish, Norwegian and Chinese (Mandarin) and others
  
• No minimum monthly sales requirements
• Excellent customer service
• Fast account activation
• Low initial prepayment of 500 USD.

To top